Shipping Policy
Shipping Policy
Free Shipping on All Orders
We offer free USPS priority mail shipping for all orders within the United States, as well as International Shipping via USPS First Class International Mail.
We offer free upgraded Insured UPS Signature Delivery for all Solid Gold Orders.
We also offer UPS/Fedex Expedited or Overnight Shipping for a small additional charge.
International shipping is handled via USPS First Class International and takes an additional 7-21 business days.
Processing Time
All orders are processed within 2-3 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification once your order has shipped.
Delivery Time
Shipping typically takes 7-15 business days from the date of dispatch. Delivery times may vary based on your location and external factors beyond our control (such as weather delays or carrier disruptions).
Order Tracking
Once your order is shipped, a tracking number will be provided via email. You can track your package directly through the carrier's website.
International Shipping
Currently, we only offer shipping within [your country/region]. International shipping is not available at this time.
Address Changes
Please ensure your shipping address is correct at checkout. We cannot guarantee changes can be made after your order is placed. If you notice an error, contact our customer support team immediately at [your contact email].
Lost or Delayed Packages
If your package has not arrived within the estimated timeframe, please allow an additional 5 business days before reaching out to our team. We will do our best to assist in locating your package.
How do I know when my order has shipped?
You will receive an email with tracking information once your order has been processed. Keep in mind processing may take 1-2 business days.
Having trouble trying to place an order?
Please contact us at support@goldnova.com or click our "Contact Us" page. Please include issues with order placement.