Are your products made out of real gold?
Yes, our colection is 100% real solid gold. Each item comes with a certificate of authenticity. Please allow 5 - 15 Business days for delivery of solid gold products.
SOLID GOLD ITEMS ARE MADE TO ORDER AND SALES ARE FINAL - However, a one-time exchange for a different length or width is allowed. Please allow up to 5-15 business days for delivery.
We also offer 18k PVD Yellow, White & Rose Gold Plated jewelry. The highest quality plating available triple ion plated in microns of 18k gold.
We also offer Sterling Silver and Vermeil (gold plated over silver) products.
Custom Jewelry: Our custom jewelry features precious sterling silver with 14k gold plating or rhodium plating. Each item is made to order. Please allow 10-21 business days for delivery of your custom item. All Custom Jewelry sales are FINAL, No Returns or Exchanges. Custom jewelry is excluding from our lifetime warranty program.
We offer 100% satisfaction guarantee on our 18k plated collection . Meaning if you're not satisfied with your purchase, you may return it unworn and in the same condition as you received it within 14 days of your delivered order.
How much does your solid gold jewelry cost?
We have solid gold pieces starting at $99 and up. You can shop our solid gold collection here.
What forms of payment do you accept?
We accept every major credit and debit card including Visa, Mastercard, Discovery and American Express.
We also accept multiple payment options including Afterpay, Affirm, Klarna and Shop pay.
Afterpay, Klarna and Affirm allow you to split the cost of your order in 4 equal no-interest payments. The first payment is due at the time of your order, then you will be automatically charged each month after for the remaining 3 payments. To chose one of these payment option, simply checkout as normal, and once prompted on the payment page, select your option.
Rates from 0-36% APR. Payment options through Affirm are subject to an eligibility check, may not be available everywhere, and are provided by these lending partners: affirm.com/lenders. Options depend on your purchase amount, and a down payment may be required. CA residents: Loans by Affirm Loan Services, LLC are made or arranged pursuant to a California Finance Lenders Law license. For licenses and disclosures, see affirm.com/licenses. For example, a $800 purchase might cost $72.21/mo over 12 months at 15% APR
https://www.affirm.com/disclosures
How much is shipping?
We offer free USPS priority mail shipping for all orders within the United States, as well as Free International Shipping via USPS First Class International Mail. We also offer expedited shipping and overnight shipping via Fedex or UPS for a small charge.
How long does shipping and processing take?
Shipping within the United States is handled via USPS and takes on average 5-10 business days after processing (1-3 days).
International shipping is handled via USPS First Class International and takes on average 7-15 business days.
How do I know when my order has shipped?
You will automatically receive an email with tracking information once your order has been processed. Keep in mind processing may take 1-2 business days. If you did not receive an email, check your spam folder and ensure that the email you provided us was in fact correct.
What is your Return / Exchange Policy?
For 18k Plated Collection we offer 100% satisfaction guarantee, if you are not satisfied with your product, you may return it for a full refund or store credit, or exchange your order within 14 days of receiving your order assuming it is in the same new condition as received.
What is your Lifetime Warranty?
We also offer an industry leading Lifetime Warranty, our lifetime warranty covers the following:
- Fading
- Broken chain
- Broken clasp
- Missing stones
If any of these occur, then we will replace it for free. Proof of purchase such as order number, store receipt, or certificate of authenticity is required to submit a warranty claim.
Contact us here to inquire about Lifetime Warranty Replacements.
Having trouble trying to place an order?
Please contact us at support@thegoldnova.com or click our "Contact Us" page. Please include issues with order placement.
Are you a store owner or interested in wholesale?
Please contact us at info@thegoldnova.com or click our "Contact Us" page.
